Bargoose bedding still in the bag it shipped in can be returned within 30 days of the invoice date for a refund to the original payment method, with no restocking fee on a consumer order. Bedding that has been taken out of its bag, used, or washed cannot be returned. Manufacturing defects are handled under the lifetime warranty further down this page, with no time limit for as long as you own the product.
This policy covers orders placed directly on bargoosebedding.com. Orders bought from another retailer are covered in a section below.
Effective September 19, 2026.
The 30 day return window
You have 30 days from the invoice date to ask for a return. Your invoice date is on the invoice that came with your order and in your order confirmation email.
After day 30, a manufacturing defect is still covered by the warranty. A change of mind is not.
How to start a return
Email orders@bargoosebedding.com with your order number and the item you want to send back. Proof of purchase is required. If you would rather talk it through first, call (516) 255-1736, then send the request by email so there is a written record on both sides.
We will send you a Return Merchandise Authorization number (RMA) and shipping instructions. Write the RMA number on the outside of the box.
Do not ship anything back before you have the RMA number. A package that arrives with no RMA on it has to be researched by hand against recent orders before anyone can be refunded. We do our best to track those down, and it takes longer every time.
What condition the item has to be in
An item can be returned only if all of the following are true.
- The item has not been taken out of the bag it shipped in.
- That bag and the cardboard case come back with it.
- The item has never been put on a mattress, box spring, or pillow, and has never been washed or dried.
- Tags and labels are attached, and the item has not been cut, hemmed, or altered in any way.
Every Bargoose product ships in a sealed polyurethane bag or a zippered vinyl bag, packed inside a cardboard case. Opening the case, and opening the bag, are both fine. Taking the product out of the bag is the line. Once it is out, we cannot put it back into stock, whether or not it ever went on a bed.
So check before you unpack. The size and depth are printed on the label, and you can read it without pulling anything out. If it does not match what you ordered, email us and leave the product where it is.
Final sale items
Clearance items are final sale. They cannot be returned or exchanged.
A manufacturing defect on a clearance item is still covered by the lifetime warranty, and an item that arrives damaged or is the wrong item is still handled under the section below.
Returns of used or washed bedding
Bedding that has been taken out of its bag, used, washed, or dried cannot be returned. This applies to every order and every customer.
The reason is hygiene, and it is not ours to waive. State bedding laws classify any item that has been in use as secondhand. Ohio counts an article as secondhand if prior use has been made of it in any manner. California defines used bedding as previously owned or used by another individual, and requires a state license and a red law label to sell it. Once an encasement has been on a bed, we cannot lawfully sell it to anyone else as new, at any price.
Washing does not change that. The statutes turn on prior use, not on cleanliness.
An unpacked item that reaches our warehouse is destroyed. It is not resold, it is not put back into stock, and it is not sent to anyone else at any price.
If you are not sure a product is right for your bed, ask us before you open it. Email orders@bargoosebedding.com with your mattress depth and size and we will tell you what fits. Sizing details are on each mattress protector and encasement product page.
Damaged, defective, or wrong item
These are not returns. No restocking fee applies, and you do not pay to send anything back.
Email orders@bargoosebedding.com with your order number, and photos if anything is damaged. Use this path when:
- the wrong item or the wrong size arrived,
- part of the order is missing,
- the package never arrived,
- the item arrived damaged in transit, or
- the item has a manufacturing defect.
Tell us within 30 days of the invoice date. Every item is inspected before it ships, so problems in this category are rare and we would rather hear about them early.
We send you a prepaid return label. We replace the item at no charge. If the item is not available, we refund it instead.
Who pays return shipping
On a change of mind return, you pay return shipping, and the shipping you paid on the original order is not refunded.
When the item is defective, damaged in transit, or not what you ordered, we send a prepaid return label and you pay nothing either way.
Outbound shipping terms are on our shipping policy page.
Packages refused or returned as undeliverable
A package you refuse at the door, or one the carrier sends back to us as undeliverable, arrives at our warehouse and is handled as a return. You do not need an RMA for it, and we will email you when it lands.
If the package came back because of something on our end, such as a late shipment or the wrong item, we refund the full amount including the shipping you paid.
Otherwise the refund is the purchase price, less the shipping we paid to send the order out and the freight the carrier charges us to bring it back.
Restocking fees
There is no restocking fee on a consumer order placed on bargoosebedding.com and returned in the bag it shipped in.
Wholesale, distributor, and commercial orders carry a 25% restocking fee, calculated on the original purchase price.
Refunds
Refunds go to the original payment method used on the order. We do not substitute store credit for a refund.
A refund on a returned item is issued within 7 to 10 business days of the item reaching our warehouse and passing inspection.
If we cancel your order, or we cannot ship it, the refund is issued within seven working days, or within one billing cycle on a credit card, and you do not have to send anything back first.
Cancelling an order
Email orders@bargoosebedding.com. Cancellations are timed against when your request arrives, so put it in writing.
Consumer orders can be cancelled until 8:00 a.m. Eastern time on the day after you place the order. Wholesale and commercial orders can be cancelled within 24 hours of the order being placed.
If the order has not been processed, nothing is charged and the card authorization is released. If the charge has already gone through, the amount is refunded to the original payment method. After the cutoff the order is in production or already moving, and the return terms above apply instead.
How orders are placed
Every Bargoose order is placed in writing: by email, by purchase order, by fax at (516) 255-1748, or through this website. We do not take orders in person or over the phone. Call us with questions any time; the order itself comes to us in writing.
Lifetime limited warranty
Every Bargoose product carries a Lifetime Limited Warranty. We guarantee the product will be free from manufacturing defects for as long as you own it. Proof of purchase is required.
What is covered: all seams, zippers, and corners stay in their original factory condition.
What the warranty does not cover
- Stains, tears, punctures, and abrasion caused by abuse, pets, spills, soiling, or other outside factors.
- Loss from fire, theft, or flood.
- Damage from laundering in water hotter than 140 degrees Fahrenheit.
- Vinyl bedding that has been laundered or dried. Vinyl bedding should not be washed or put in a dryer, and doing either voids the warranty.
- The mattress. We warrant the Bargoose product only. We make no warranty against mattress staining, and we do not replace mattresses.
Bed bugs
Bargoose BugStop Seal mattress, duvet, and pillow encasements are an effective barrier against bed bug migration. We make no warranty against bed bug infestation.
An encasement is a barrier. It is not a treatment, and no encasement can stop an infestation from reaching a home by another route. The bed bug bite-proof and escape-proof test reports, run by an independent lab, download from our test reports and lab results page. More on how the seal works is on the BugStop Seal page.
How to file a warranty claim
Email orders@bargoosebedding.com with your proof of purchase, the product name, and photos of the defect.
A warranty claim is separate from a return, and there is no 30 day limit on a covered manufacturing defect.
On an approved claim, you ship the product back to us and we ship the replacement to you at our cost. If that product is no longer made, we replace it with the closest current model.
A product sent back under a warranty claim is destroyed. It is never resold.
Orders bought from another retailer
This policy covers orders placed on bargoosebedding.com. We take returns only on orders we sold.
A product bought from any other retailer, distributor, or online marketplace goes back through that channel, under that seller's return policy and their return window. We cannot accept it and we cannot refund it.
Warranty claims are different. If a Bargoose product you bought elsewhere has a manufacturing defect, email orders@bargoosebedding.com with proof of purchase. Our authorized distributors are listed here.
Wholesale, contract, and government orders
Wholesale, distributor, contract, and U.S. federal agency orders run on the terms of the purchase order and invoice, including the inspection and acceptance period stated there. The consumer terms above do not apply to them.
These orders can be cancelled within 24 hours of being placed. An approved return needs an RMA before anything ships, carries a 25% restocking fee on the original purchase price, and ships back at the buyer's cost.
The used bedding rule applies to every order no matter who the buyer is. Bedding taken out of its bag cannot be returned or resold.
Wholesale and contract questions go to orders@bargoosebedding.com. Government and institutional buyers can also start at our government and GSA page.
Asking for a written copy
You can ask for a written copy of this policy at any time. Email orders@bargoosebedding.com or call (516) 255-1736. More answers are on our FAQ page, and you can reach a person through contact us.
Contact us
Bargoose Home Textiles, Inc.
Email: orders@bargoosebedding.com
Phone: (516) 255-1736
Send authorized returns, with the RMA number written on the outside of the box, to:
Bargoose Home Textiles, Inc.
39 Myers Way
Willsboro, NY 12996