Thank you for sharing your experience. We’re truly sorry for the frustration this caused and understand how disappointing it can be when a product doesn’t fit as expected, especially after taking the time to measure.
Mattress sizing can be more complex than it appears, as factors like edge support, internal construction, and compressible materials can affect real-world dimensions once a cover is applied. We regret that this led to a sizing issue in your case.
We did make every effort to help make this right by offering 25% off plus free shipping on a replacement order in the correct size, and that offer remains available.
Regarding returns, opened bedding products cannot be accepted due to health and hygiene guidelines, a policy that is standard across the industry and outlined on our website to protect all customers.
We appreciate the feedback and remain happy to assist further if you’d like help confirming sizing or moving forward with the replacement option.